Gold2Keep - FAQs

For gold, platinum and palladium products, we normally ship USPS first class package mail (2-5 days) or priority package mail (2-3 days). For silver over 100 oz, we usually ship UPS or Fedex ground services.

For high valued orders over $3000, we will ship USPS registered mail. This takes a little longer (5-7 days), but it is the safest way to transport your precious investment.

We never offer overnight shipping for fraud prevention reason. Every order will be carefully reviewed, and our risk management department reserve the right to decline any orders that we deem to be risky or possible fraud. All fraud attempts will always be reported to the local police department/FBI.

If your order is urgent, please call our customer service department and we may arrange express shipment for a small processing fee. A copy of driver license and credit card authorization form are required. To ensure the fastest shipping, customer should always pay via wire transfer instead of other payment methods.

Our basic shipping is free.

You may upgrade to express shipping methods that come with additional shipping fee. Express shipping requires customer to call us and explain the reason, as well as a copy of driver license and credit card authorization form to prevent fraud.

You will get an email notification with the Fedex, UPS or USPS tracking number once it's shipped. It may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our security vault and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours.

We offer free basic shipping for gold, platinum, palladium to all US locations. We also offer free basic shipping for silver orders to domestic US locations. We charge a small fee for silver orders over 100 oz to Hawaii and Alaska.

It is standard industry practice that a bullion sale cannot be canceled once it is placed. If an order has been approved for cancellation, there will be a $30 fee, plus credit card processing fee of 2-3%, and adjustment for market loss.

If you have a special situation, call us immediately to see if there's a way to cancel your order. Email is not an acceptable method of making a cancellation request due to the timely nature of our processing. Under no circumstances will the order be canceled if it has already been prepared and shipped out.

Our website accepts most forms of US based payments. We accept credit cards including Visa, Mastercard, American Express, Diner's Club, and Discover for less than $5000 transactions.

We also accept money orders or cashier's checks. (See How do I pay by check or money order? for detail.)

You can also pay using PayPal for most of our products.

For transactions over $3,000, we encourage wire transfer. Wire transfer has the fastest shipping time.

We offer in store credit for all cash forms of payments over $500, including Paypal eCheck and wire transfer. For details, please refer to check out page.

Please make out your check for the full invoice amount payable to:

G2K LLC

2429 Bissonnet St, Suite 828

Houston, TX, 77005


*Important: We need to receive your payment within 5 business days of placing your order. Otherwise, the transaction will be canceled, since, after this period of time, the item(s) will need to be made available to other customers. This will result in a penalty charge equivalent to 5% of security deposit and no refund will be made.

All orders are final and no return are accepted. This is due to the fact that the market for precious metals, coins and bullion fluctuates minute by minute and the seller simply cannot take the risk that orders are canceled when market conditions changed unfavorably for the buyer. Please use careful consideration before you placing your order.

We will exchange for defective merchandise if a defect merchandise slipped from our QA process. We will use industry standards to define the quality of the merchandise. We will show quality ratings for our products in the product descriptions. See Quality and Condition Rating Definitions for details about how we define our product quality and condition. If we are not able to find replacement products for exchange, we will issue a full refund.

If you have a special situation, we will consider accepting a return subject to a restocking fee totaling 15% of your total return value adjusted for a market condition premium change. This market condition premium charge is calculated based on the change in the precious metal price from the date of your order to the date of the return of the merchandise.